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Warranty & Refund Info
Register member and get extra benefits
12 Months Free warranty extension: In addition to our regular 12 months warranty, buyers who have registered official website member can extend the warranty on their PRUNUS products to 24 months.
Note: Warranty extension is not valid for used goods.
Contact us on purchase platform or email prunus-technik@hotmail.com for assistance.
Warranty Timeline
Item |
Limited Warranty |
Extension Warranty |
Radio |
12 |
12 |
Bike Grips |
12 |
12 |
Accessories |
12 |
12 |
Note: for reference only. Warranty periods differ according to the model.
30 Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in PRUNUS’ warehouse for inspection, the refund process will begin.
30 DAY RETURN POLICY |
|
|
Return has to include all accessories? |
Yes |
|
Return requires original packaging? |
Yes |
|
When do we execute the refund? |
Upon receipt of the return package (if the customer returns the product to our warehouse) |
|
When do we execute the replacement? |
Upon receipt of the return package (if the customer returns the product to our warehouse) |
|
Refunds for delivery costs |
Quality issues only |
|
Refund for return shipping costs |
Quality issues only |
|
Refund for lost/damaged item returns |
Take responsibility for the returns with a prepaid shipping label only |
|
|
||
Return from overseas - customer taken it there |
Not accepted |
|
|
Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues outside of this 30-day window. For quality-related issues, please see below.
Limited Warranty Details: For Quality issues only
SELLER'S WARRANTY |
Is extended warranty available? |
Yes, but not for refurbished or used items |
Unauthorized returns |
Not accepted |
|
For what reasons are returns accepted? |
Product quality only |
|
Is an accepted for a refund? |
No, only for a replacement |
|
When does the warranty start? |
The date the item was purchased |
|
Do I need SN / pictures / video? |
SN or visible proof depicting the defect are required |
|
Return needed? |
Warranty can be processed without returns in certain cases, at the discretion of PRUNUS |
|
Should I keep all the accessories in case of a return? |
Yes |
|
Who pays the shipping fee for shipping back the unauthorized return package? |
The customer |
|
Does a return require the original packaging? |
Yes |
|
Is there warranty for free products? |
No |
What does this warranty cover?
During the warranty period, if the original manufacture of the material or workmanship of the product is deemed to be defective, PRUNUS® will (at its sole option) replace the product at no charge with the same or comparable product. Products and parts replaced under this warranty become the property of PRUNUS® and are not returned to you. If products and/or parts require service after the warranty period expires, you must pay all labor and parts charges. Warranty coverage terminates if you sell or otherwise transfer the product.
What does the warranty not cover?
This warranty does not cover:
• Improper use or installation
• Cosmetic damage
• Damage due to acts of nature. For example: lightning strikes, tornadoes and similar
• Accidents
• Misuse
• Negligence
• Commercial use
• Modifications to any part of the product, including the antenna
• Connection to an incorrect voltage supply
• Attempted repair by anyone other than an authorized facility
PRUNUS will service and not replace:
• Products sold ‘as is’ or with all faults declared
• Consumables, such as fuses or batteries
• Products where the factory applied serial number has been altered or removed
Repair replacement as provided under this warranty is your exclusive remedy. PRUNUS® shall not be liable for any incidental or consequential damages for the breach of any express or implied warranty on this product, including, but not limited to: lost data, loss of use of your product, lost business or lost profits. PRUNUS® products makes no other express warranties with respect to the product, all express and implied warranties for the product include but not limited to: any implied warranties of and conditions of merchantability and fitness for a particular purpose, are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period.
Contact PRUNUS
For customer service please contact: prunus-technik@hotmail.com
return address:404, Building A3, He-Kan Industrial Zone, No.41, Wuhe Avenue, Nankeng Community, Bantian Street, Longgang District, Shenzhen